FAQs

I. Do I need an account to make a purchase?

No but setting up an account will save you time when returning to make a  purchase. You will also be added to our newsletter and be notified when we have special deals and promotions

 

II) Is it safe to use my card on your site?

Yes, all orders are protected through encryption by SSL technology. This link ensures that all the data passed between the web server and browser remain secure and private.

 

III) What forms of payment do you accept?

We accept all major credit and debit cards including Visa, Mastercard, AMEX, Discover etc.

 

IV) How do I track my order?

You will receive a confirmation email once your order has been received & a shipping confirmation once it has been mailed. This will include the tracking number for your package.

 

V) Can I modify an order once it has been placed?

No, We recommend that you thoroughly review your order before placement because once this has been done, we unfortunately cannot make any changes to it.

 

VI) What happens if I receive an incorrect item in my order?

We sort these issues out expeditiously. In the invent that this happens please contact us at info@lourdi.com with all relevant information.

 

VII) Can I get a refund if the price of an item I bought changed?

No, the prices of Items in online stores fluctuate based of availability and trends. In events like these, a refund is not possible.

 

VIII) What should I do if I have additional questions about my order?

Send us an email at info@lourdi.com and we will get back to you within 24-48 hours.